Privacy Policy

This policy describes information handled through the Artisan Plumbing website and inquiry form.

Information you provide

When you submit an inquiry, we collect your name, phone number, and street address. You may also provide your email address, a preferred service date, service selections, and a message. Please include only information needed to discuss your plumbing request.

How we use your inquiry

Inquiry details are emailed to our team so we can respond, discuss your project, and arrange any next steps. Our team may contact you by phone, text, or email about your request. Submitting a preferred date does not book an appointment. The website does not automatically send customer text messages or create bookings.

Website services

• Cloudflare hosts and protects the site. Turnstile processes technical signals, including browser information and potentially your IP address, to help prevent spam. See the Cloudflare Privacy Policy and Turnstile Privacy Addendum.
• Amazon Web Services processes inquiry details through Amazon Simple Email Service to deliver notification emails to our team. See the AWS Privacy Notice.
• Google Analytics, when enabled on the production site, measures page visits, phone-link clicks, and successful inquiry submissions. It may use cookies and process browser, device, and usage information. Our measurement events do not include the contents of your inquiry. Advertising personalization and Google signals are disabled in our website configuration. See Google’s Privacy Policy.

We use Google Search Console to understand the site’s visibility in Google Search. Fonts and project images are served with the website. Links to social platforms, reviews, and other websites lead to services with their own privacy practices.

Keeping information

Inquiries are delivered to team email inboxes. The website does not maintain a separate inquiry database. Email records may be retained as needed to respond to your request, manage related work, and meet recordkeeping obligations. Hosting, email, and analytics providers have their own retention practices.

Your choices

You can browse without submitting an inquiry and can contact us by phone instead. Browser settings can restrict cookies. Google also provides a Google Analytics opt-out browser add-on.

For questions about information you have shared, or to request a correction or deletion, contact Artisan Plumbing at 301-829-1494 or through our contact form. We may need to verify your identity and retain information required for business records or legal obligations.

Updates

We will post changes to this policy here and update the effective date.